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Call Us: +44 0800 069 9269 (08:30am-6pm)
mushbuddies.COM REFUNDS AND REPLACEMENTS
If you have had a problem with any of the products purchased in our store.
Please dont hesitate to get in touch. We can always offer your money back or a replacement product of equal value.
I would like to chat with you about the issue as sometimes we understand that bad techniques are the root of the problem rather than a problem with the actual product.
The following circumstances will always recieve a no nonsense refund or re-send of the product:
Lost in post.
Damaged in the post.
Found to be defective on arrival at the delivery address.
Incorrect items sent.
Items missing from the order.
For the above stated, please send as much detail in an email to Mark@MushBuddies.com
Please include the following:
Name
Phone number
Order number
Post code of delivery address
Any picture evidence (please check pic quality before sending)
Products that show contamination soon after inoculation
Please contact for a good chat, Dont worry tho. This is just to check the technique that you have used. The judgement will be fair and based on the information given we will always try and fix the situation either with a full refund, replacement or good advice as to where you went wrong.
It is always best to contact the MushBuddies Team in the event of any problem
UK/INT Mobile and Whatsap 07495515023 (Fast response time)
UK Free phone: 0800 069 9269 (fast response time)
UK/INT Txt mobile or whatsapp (medium response time)
Email: Mark@MushBuddies.com (Slow response time)
DO NOT MESSAGE ME ON ALL OF THE ABOVE. Please choose one option.
IF YOU NEED TO SEND ITEMS BACK TO US
We may ask you to return some items but most of the time we will ask you to safely discard of the item.